At OnyxOpal Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website or engaging with our educational consultancy services.
1. Information We Collect
We may collect the following information:
Full name
Email address
Phone number
Date of birth
Residential address
Academic qualifications and transcripts
Passport details (where required)
Preferred study destination and course
Visa and immigration-related information
Any other information you voluntarily provide through forms, emails, or consultations
2. How We Use Your Information
We use your information to:
Provide educational counselling services
Process university and college applications
Assist with visa applications
Recommend suitable institutions and courses
Communicate updates regarding your application
Arrange pre-departure and post-arrival support
Improve our services and customer experience
Comply with legal and regulatory requirements
3. Information Sharing
Your information may be shared with:
Partner universities and colleges
Examination bodies
Immigration and visa authorities (where required)
Accommodation providers (with your consent)
Trusted service providers assisting in application processing
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. While we strive to protect your data, no method of online transmission or storage is completely secure.
5. Cookies
Our website may use cookies to improve your browsing experience, analyse website traffic, and remember your preferences. You may choose to disable cookies through your browser settings, although this may affect certain website features.
6. Third-Party Links
Our website may contain links to third-party websites, including partner institutions and examination bodies. We are not responsible for the privacy practices or content of those external websites and encourage you to review their privacy policies.
7. Your Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your data where legally permissible
Withdraw consent where processing is based on consent
Request restriction of certain data processing activities
8. Data Retention
We retain your personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain business records.